Question 1

What is ServMedica?

Accepted Answer

ServMedica is a telemedicine platform designed specifically for international travelers. Now live in El Salvador and Costa Rica!

Question 2

Is ServMedica health insurance?

Accepted Answer

No, ServMedica is NOT health insurance. We are a prepaid telemedicine service.

Question 3

Where is ServMedica available?

Accepted Answer

ServMedica is now live in El Salvador and Costa Rica, with more countries coming in 2026.

Question 4

How do you determine physician response time?

Accepted Answer

Our AI-powered triage system assesses your symptoms and assigns one of three urgency levels. Each level has a specific response time guarantee.

Question 5

What plans are available?

Accepted Answer

We offer individual trip plans and subscription plans for frequent travelers.

Question 6

What is included in each consultation?

Accepted Answer

Each consultation includes everything you need for telemedicine care.

Question 7

What's NOT included?

Accepted Answer

ServMedica covers telemedicine consultations only. The following are your responsibility:

Question 8

How does the AI triage work?

Accepted Answer

Our AI triage system collects symptoms and prioritizes your care automatically.

Question 9

Are prescriptions valid locally?

Accepted Answer

Yes, all prescriptions are valid in the country where you receive care.

Question 10

What about emergencies?

Accepted Answer

Emergency coordination is ALWAYS free, regardless of your plan balance or status.

Question 11

How is my data protected?

Accepted Answer

We use industry-leading security to protect your medical information.

Question 12

What happens to my data after my trip?

Accepted Answer

Your medical data is automatically deleted after your trip ends.

Frequently Asked Questions

General Questions